Terms of Use

By purchasing from FAELLO, you agree to the following terms and conditions. Please read them carefully.

PRIVACY POLICY

FAELLO is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.
When you register at our site, you will be asked to submit some personal information, such as name and contact information.
FAELLO will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. Please click here to access Privacy Policy. This Privacy Policy applies to the personal information we obtain via your transactions and interactions with FAELLO.

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card & PayPal as our main payment method.
Orders will be shipped within 1-7 workdays upon receiving. A tracking number will be e-mailed to you only after the order is shipped. Or check from the order status page. For the world's most part, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in emails. Then, contact local post offices for parcel if not received within expected shipping time. Finally, contact us for further information.

SHIPMENT, CUSTOMS, DUTIES, AND TAXES

All items purchased from FAELLO are made pursuant to a shipment contract.
This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.
The use of the FAELLO site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
FAELLO offers worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
Purchased goods may be subject to import taxes, customs duties, and fees levied by the destination country or state.
The recipient specified on the delivery address may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient specified on the delivery address. FAELLO has no control over these charges and cannot predict what they may be.
It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond FAELLO original delivery estimates.

REFUND POLICY

Your satisfaction is our number one priority. we offer 15-day returns or refund your items from the delivery date.

Notes: We are not always able to revise or cancel an order already dispatched. Orders have been dispatched will be treated in accordance with our Refund policy

DISCLAIMER AND LIMITATION OF LIABILITY

FAELLO strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.
However, FAELLO does not warrant that product descriptions, pictures, or any other content of FAELLO is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
Actual colors and the "look and feel" you see on the FAELLO site will depend on your computer monitor and on other technical factors.
If a product offered by FAELLO itself is not as described, your sole remedy is to return it in unused condition. All of FAELLO products are guaranteed against defects for 15 days from the date of the invoice. Except as expressly stated herein, FAELLO disclaims all warranties, either express or implied, of any kind with respect to products sold on the FAELLO site.
You agree that the sole and exclusive maximum liability to FAELLO arising from any product sold on the FAELLO site is the price of the product ordered.
In no event shall FAELLO, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

CHANGES TO THESE TERMS OF SERVICE

We reserve the right to modify our terms of service at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

CONTACTING FAELLO

If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact FAELLO customer service representatives.
Email us: contact@faello.com
Response Time: Within 12 to 24 hours during weekdays (expect a delay during weekends and holidays)